What is the difference between configuration management and change management?

Configuration management and change management are distinct processes within the realm of IT and device management, each serving specific purposes that support the stability and performance of technology systems.

The correct answer emphasizes that configuration management is primarily concerned with maintaining the performance and integrity of systems by tracking the configuration of hardware and software over time. This includes ensuring that the existing configurations are well-documented, monitored, and aligned with organizational standards, which helps in maintaining optimal performance and reliability.

On the other hand, change management deals with the processes and protocols surrounding alterations to configurations. This includes planning, approving, and implementing changes in such a way that minimizes disruption to services and maintains the system's stability. It ensures that any modifications are systematically thought out, communicated, authorized, and recorded.

Understanding the distinction between these two is crucial for effective IT management. Configuration management lays the groundwork for knowing what is currently deployed and how it performs, while change management provides a structured approach to making modifications without inadvertently causing issues. This structured approach helps organizations avoid conflicts and maintain consistent service delivery during upgrades or adjustments.